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Kinetra

Return & Refund Policy

Fair, Simple & Transparent

We want you to feel confident when you choose Kinetra. Our programs are designed to deliver real value through structured training, coaching, and ongoing support. If the program isn’t the right fit, we’re here to help.

1. Our Money-Back Guarantee

Try Kinetra with confidence.

Eligible coaching programs come with a 60-day money-back guarantee. If you’ve followed your program as agreed and feel that it isn’t the right fit for you, you can contact us within 60 days of your purchase to request a refund.

Refund eligibility may depend on the specific program and the terms presented at checkout.

2. Who Is Eligible for a Refund?

You may be eligible for a refund if:

  • Your request is submitted within the applicable refund period.
  • You purchased the program directly through Kinetra.
  • You have followed the program requirements reasonably and consistently.
  • You provide the information needed for us to review your request.
  • Your purchase does not fall under an excluded product or service.

3. How to Request a Refund

To request a refund, contact us with:

Subject: Refund Request

Please include:

  • Full name
  • Email used for your purchase
  • Program or plan purchased
  • Purchase date
  • Reason for requesting a refund

Our team will review your request and respond with the next steps.

4. Refund Processing

Once your refund has been approved, the refund will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

5. Recurring Plans & Cancellations

If your program includes recurring payments, you can request cancellation before your next billing date.

Cancellation will prevent future charges but does not automatically qualify you for a refund of previous payments.

Any refund for previous payments will be handled according to the applicable refund terms of your program.

6. Non-Refundable Services

Certain services or purchases may not be eligible for a refund once they have been substantially delivered or completed, including:

  • Completed one-on-one coaching sessions
  • Personalized plans that have already been created and delivered
  • Services that have already been fully provided
  • Purchases outside the applicable refund period

Any specific exceptions will be communicated before or at the time of purchase.

7. Program Changes

Fitness progress can vary from person to person. Results depend on factors such as consistency, training effort, nutrition, recovery, and individual circumstances.

Because of this, Kinetra does not guarantee a specific physical or performance result. Our refund policy is based on the terms of your purchase and program—not on achieving a particular body composition, strength level, or performance outcome.

8. Questions About Your Refund?

If you’re unsure whether your purchase qualifies, contact us before submitting a refund request.

Email: hello@yourmail.com
Subject: Return & Refund Support

We’re here to help you find the right path—not make the process complicated.